Frequently asked questions

Fill in the form on our Contact page, or call us on 01908 384404.

Someone will get in touch to arrange a home visit on a day and time that suits you.

No. A quote costs nothing and there is no obligation to buy.

We only send kitchen designers, not salespeople, so you can relax. You won't be pressured into buying.

We are so confident you won't get a better deal anywhere else, we let our quality and prices do the selling.

Both. We can supply only, or supply and fit.

That covers kitchen doors, worktops, sinks, taps, ovens and hobs, plinths, cornices and pelmets. Whatever you need to turn your kitchen into your dream kitchen, we can provide and install it.

We even do full kitchen refits if that's what's needed.

The price on every quote is guaranteed for 30 days.

After that, the price may or may not rise, so please keep this in mind.

No. You pay a 50% deposit to place your order, and the balance on delivery or completion.

If the job can't be finished because new doors or panels have to be ordered, you can hold back the amount for the outstanding work. You pay the rest of the balance on the last day of work, and our team cannot leave without that payment.

The amount held back is paid when the work is fully complete.

By bank transfer through a link we email you, by a bank transfer you arrange yourself, or in cash.

If our representative has a card machine with them, you may also be able to pay by debit or credit card.

Not at the moment, sorry.

We are working hard behind the scenes to have something in place in the near future.

We aim to complete most orders within 4 to 6 weeks of the order and deposit.

Our doors are high quality and made to measure, so they take around 4 weeks to reach us from the factory.

If we are also replacing worktops or other parts, there may be a further wait depending on when our fitting team is free.

All our doors and panels are 18mm thick unless stated otherwise.

We also have a small range in 22mm. Ask us about availability.

No. All our kitchen doors, wardrobe doors, drawer fronts and matching panels can be made to any size for a perfect fit.

Worktop guarantees depend on the make and type you choose. For example, Egger worktops carry a 10-year guarantee. Solid wood worktops, because of the nature of wood, come with no warranty, and their aftercare is the customer's responsibility.

Please inspect all the work when it is finished, before our team leaves, and point out any product or fitting issues.

Once we have left, we cannot take responsibility for damage or defects that were not spotted at completion, or that appear after our team has left. Work needed after that point counts as post-completion remedial work and is not our responsibility.

Solid wood worktops should be re-oiled every 3 to 6 months. This is the customer's responsibility, not Kitchens MK's.

Solid wood and laminate worktops can bend, bow or split, especially in kitchens where moisture levels are high.

You can ask us to repair or replace anything we fitted outside these terms and timescales, but Kitchens MK may help or not at its own discretion.